Comparing BP’s Tony Hayward to HR
A scathing review of how HR departments handle job applicants appears in an article by G.L. Hoffman. He acknowledges the excuse that HR departments don’t respond to job seekers because they are overworked and understaffed. But then he compares that statement to the famous gaffe by BP CEO Tony Hayward who said he wanted “his life back” when he was taking heat for the Deepwater Horizon oil spill. Hoffman even titled the article “Why BP’s Tony Hayward Could Work in HR.”
Those are strong words, but they hold some truth. With many companies using software to manage employee records, recruitment and benefits, it should be easier than ever to send automated letters acknowledging applicant resumes. For job applicants who actually receive interviews but don’t get the job, it is imperative that companies send a letter explaining that another candidate was hired. It is just common courtesy.
There is also a strong business reason for responding to and following up with job candidates. How you treat them affects how your organization and brand are seen out in the marketplace. In addition, social networking has made it even easier for an unimpressed job applicant to smear your organization’s name on Facebook or Twitter.
Does your HR department send an acknowledgement letter to job applicants? Do you have a standard procedure for notifying interviewees who don’t receive an offer?