Taylor Nails It
The debate about HR’s respect and purpose within an organization continues. Bill Taylor, author of the 2005 article “Why We Hate HR” has come back to offer stellar examples of people-oriented workplace cultures. In his follow up piece “Why We Shouldn’t Hate HR,” Taylor explains that some businesses realize that no matter what new product or service they offer, if the right people aren’t in place, no amount of strategy, research or financial analysis will lead to success.
Taylor offers these examples of organizations that truly believe employees are their greatest assets:
• Cirque du Soleil is well known for its innovative performances. However, the group’s leadership says the secret isn’t in choreography or the technical skills of its performers. Instead, hiring people who buy into the dance troop’s rigorous standards creates the excitement and aura around its performances.
• DaVita, a kidney-dialysis provider, believes that even minor day-to-day human interactions point to the overall success of the company. How people communicate and gestures of kindness make a significant difference in how employees serve clients.
Those examples bring home the level of intricacy that is required to leverage your people as a unique asset. Competitors can imitate your innovations and even your brand, but a distinct culture that unites a group of people toward a mission cannot be copied. We will end the debate about HR’s worth when the function becomes the keeper of people-centered cultures that are the foundation of organizational success.
If you know of any companies with exceptional company cultures, share them here.